Welcome to Cascade Answering Solutions, your reliable Oakland Answering Service. Our team of professional and friendly operators are available 24/7 to ensure your calls are never missed, even when you can't be there to answer them.
For local businesses based in Oakland, CA, we understand the importance of having a Live Telephone Answering Service that represents your company in the best possible light. That's why our operators are trained to handle calls with the same level of professionalism and care that you would offer yourself. Whether it's directing calls to the right department, taking messages, or answering basic questions, we've got you covered.
We believe that a great Answering Service should be more than just a message taking service. That's why we offer a range of customizable options that can be tailored to meet your specific needs. From call routing, dispatching, and scheduling appointments, to providing detailed information about your products and services - our operators are equipped to handle anything that comes their way.
Straightforward pricing &
stellar customer service.
At Cascade Answering Solutions, we're committed to delivering exceptional customer service. Our team of experienced operators work closely with each of our clients to understand their unique needs and develop a customized solution that fits their business. Whether you're a small startup or a large corporation, we have the resources and expertise to support your growth and success.
In today's fast-paced business environment, it's more important than ever to have a dependable Oakland Answering Service that you can count on. At Cascade Answering Solutions, we're proud to be that service for businesses in Oakland, California and beyond.
We offer price matching on our already super low and transparent rates, and we will always answer your phone lightning fast when compared to other answering services. Contact us today to learn more about how we can help your business grow and succeed.
These are a few of the industries we answer for.
If you don't see your industry listed, not a problem! We can help most industries with their phone calls. Reach out or click the button below for more info.
The operators in our Oakland, CA call center will ask your callers a specific set of questions, and then send it to you for a call back. Message sending options are email, text, fax, or online portal. You can even do multiple sending options!
Do you have employees that work out in the field, or that are on-call after hours? We can dispatch (or page) your on-call employees using our intelligent dispatching platform. Just send your monthly on-call schedule, and we will route qualifying calls accordingly.
We can transfer (or patch) specific calls to specific people when necessary. For example, our Oakland telephone answering service can act as a daytime switchboard, by transferring calls to various departments, and filtering out the calls you don't want.
That's right! We can schedule your caller's appointments for you, letting your staff concentrate on other tasks. Simply provide us access to your online based scheduling system, provide basic info (the do's and don'ts), and we'll handle the rest!
Does your business in Oakland get a bunch of spam and marketing calls? We can filter out these calls for you. These types of calls are generally a lot shorter than legitimate customer service calls, so the cost for these types of calls will be pennies on the dollar.
We're happy to answer questions! When your callers reach our Oakland Answering Service to get office hours, office contact info, or to ask a basic question - we can help the caller by providing them with this info so you don't have to.
Using an answering service vs.
hiring a new employee.
Using an answering service is typically far more affordable than hiring a new employee because it eliminates many costs associated with traditional hiring. When you hire a new employee, you typically have to pay for recruiting and hiring expenses, including advertising, interviewing, background checks, and other administrative costs. You may also need to provide benefits such as health insurance, paid time off, and retirement contributions.
When using an answering service, you pay only for the services provided and do not have to worry about any additional overhead costs. Answering services can also offer more flexibility in terms of coverage and can be customized to meet your specific needs, allowing you to scale up or down as needed. In a nutshell, using an answering service can help you save on staffing costs while still providing quality service to your customers.
The average hourly cost
for a Customer Service Representative in Oakland, California is $21.04 per hour, or $73,501 per year for an employee working 40 hours a week.
When using an answering service, you get a TEAM of trained operators for less than $0.45 per hour on average for 24/7 coverage. Our answering service in particular can be as low as $0.13 per hour depending on your call volume.
We also proudly provide services to the following zip codes in California: 90011, 90650, 91331, 94565, 90044, 92336, 92335, 90805, 90250, 90201, 90280, 91342, 92683, 92503, 91911, 93722, 92345, 93307, 92376, 92804, 95076, 92154, 94112, 93033, 95823, 93550, 91710, 92592, 91744, 92509, 95035, 94533, 92704, 93727, 93535, 90706, 93257, 93274, 91709, 91335, 92126, 94544, 92563, 91910, 90003, 92880, 93306, 95630, 92805, 91706