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  • About Us

     

    Puyallup Answering Service

    Cascade Answering Solutions offers a variety of live telephone answering services to a diverse customer base all over the country. We can take messages, schedule appointments, process orders, and more. We also specialize in medical answering and dispatch services.

    Our goal as a company is to always provide above and beyond services to all of our clients by acting as your off-site location that is ALWAYS open and representing your business with integrity and excellent customer service. When your customers call in to speak with one of us, we want them to experience the same professionalism and customer service that they would get as if they were actually speaking to someone physically in your office. This goes for ALL businesses and organizations that we answer calls for, regardless if you represent a large medical group that is needing a full-time contact center, or if you are a sole proprietor that needs to ensure that your calls are being answered FAST while you are away meeting with customers and growing your business. Or maybe you just need a day off. Either way, we are here to help.

    Call us for more info & pricing at: 888-996-0427

    Answering Services 24/7, 365 Days a Year 

    - ALWAYS open. 
    - Full time or overflow services
    - Personalized answer phrases and/or recordings 
    - ALWAYS live, US based operators 

    Multiple Message Delivery Options

    Email delivery 
    - SMS (Text) delivery 
    - Fax delivery 
    - Voicemail Box


    For Clients Needing Dispatch Services (Medical, Plumbing, HVAC, Courier, etc.)

    Same options as above plus: 
    - Message delivery via mobile application with military level encryption (HIPAA & NST compliant)
    - Multiple contact methods simultaneously, or using escalation protocols 
    - Secure web portal
    - Messages transmitted via phone or secure voicemail

    Click here to learn more about intelligent dispatching

    Modern Equipment For Less Down Time 

    - Fail-over power sources
    - Hosted telephone switchboard services        
    - Redundant fail-over phone lines & internet capability


     

    Seattle Answering Service

     Courteous and Professional

    The team at Cascade Answering Solutions understand the value of providing excellent customer service, no matter if it is in person or over the phone. So you can rest assured that the only operators ever answering your phone calls are the operators we train ourselves in-house. We do not outsource our operators.