Cascade Help Desk

You can create a Help Desk ticket for anything from employee on-boarding, changes in on-call scheduling, general account changes, feedback, and more. A member of management will review your help desk ticket and get back to you as soon as possible. 

For employee on-boarding: Please provide your team member's first & last name, what their assigned duties are (if their duties differ from other on-call employees), and all contact methods they wish to share. 

For changes in on-call scheduling: You can make a ticket for any schedule related change as well as attach your monthly on-call schedule to a help desk ticket but you can also simply email us this information at: support@cascadeanswering.com

On-boarding & scheduling tickets are addressed within 1-2 hours when submitted via help desk.