About Us

 

Cascade Answering Solutions offers a wide range of communication services to a diverse customer base all over the country. We can take messages, schedule appointments, process orders, dispatch technicians (plumbers, HVAC, etc), taxi cabs, security officers, couriers, and more. Our answering service is based just outside of Seattle, Washington and we offer a full range of call center solutions to businesses across the country.

Our answering service operators strive to provide above and beyond services to all of our clients by acting as your off-site location that's ALWAYS open and representing your business with integrity and excellent customer service. 

Call us for pricing at 253-799-0008

Answering Services 24/7, 365 Days a Year 

- ALWAYS open. 
- Full time or overflow services
- Personalized answer phrases and/or recordings 
- ALWAYS live, US based operators 

Multiple Message Delivery Options

Email delivery 
- SMS (Text) delivery 
- Fax delivery 
- Voicemail Box


For Clients Needing Dispatch Services (Medical, Plumbing, HVAC, Courier, etc)

Same options as above plus: 
- Message delivery via mobile application with military level encryption (HIPAA & NST compliant)
- Multiple contact methods simultaneously, or using escalation protocols 
- Secure web portal
- Messages transmitted via phone or secure voicemail

Click here to learn more about intelligent dispatching

Modern Equipment For Less Down Time 

- Fail-over power sources
- Hosted telephone switchboard services        
- Redundant fail-over phone lines & internet capability


 

 Local and Professional

The team at Cascade Answering Solutions understand the value of providing excellent customer service, no matter if it is in person or over the phone. So you can rest assured that the only operators ever answering your phone calls are the operators we train ourselves from our answering service in Puyallup, Washington. We do not outsource our operators.