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  • Our Services

    Cascade Answering Solutions

     

    Cascade Answering Solutions is your one-stop destination for all your live telephone answering needs. We offer professional telephone answering services 24 hours a day, 7 days a week, 365 days a year for businesses and organizations that need extra help on the phones either after hours, or full time. Whether you represent a large medical group that is in need of a contact center to help connect patients with providers, or you are a small business owner who gets more calls than they can handle and are worried about missing that next big sale or potential new client, you came to the right place. Our virtual receptionists are taking calls right now on behalf of other businesses taking messages, paging their on-call staff members, processing orders, scheduling customer appointments, and performing general customer service duties. We want to be an extension of your business, not just an outsourced call center.

    Some of our services include:

     
    • General Message Taking - Taking messages that are sent to you or your office via email, SMS, Fax, or secure portal

     

    • Overflow Services - Having us only answer only the calls that you are unable to answer yourself

     

    • Virtual Office - Performing customer service work on behalf of your business and answering your calls professionally and efficiently 24/7

     

    • Dispatch Services - Dispatching your staff members using our intelligent dispatching platform

     

    • Medical Answering Services - All of our call center agents are fully trained in HIPAA compliance

     

    • Appointment Scheduling - Scheduling appointments for your callers using your web-based scheduler or calendar

     

    • Call Transferring & Patching - Patching/transferring callers to you or your on-call staff member

     

    • Help Desk - Submitting service tickets on behalf of your company or IT department

     

    • Order & Reservation Processing - In addition to eCommerce customer service


    Types of industries we answer phones for include but are not limited to: Medical providers, carpet cleaning, dental offices, heating & air contractors, plumbing contractors, massage therapy, autobody repair, property management, crawlspace & basement contractors, window cleaning companies, mobile detailing, auto body repair, property management, roofing & fencing contractors, home inspection, and SO much more.