Seattle Answering Service

The team at Cascade Answering Solutions has been answering calls and providing customer service for businesses in the Pacific Northwest for the better part of a decade. We can do everything from medical answering, general business answering (message taking, voicemail, on-call services, etc). We can completely customize your answering service account to fit your specific needs, just let us know what information you need us to gather from your callers and we will take it from there.

We can also do dispatching for various businesses such as HVAC dispatching, plumbing dispatching, security dispatching, courier dispatching, and more. Just think of us as an off-site extension of your business; your callers will assume they are speaking to someone actually working in your office. With custom answer phrases such as "Thank you for calling John's Plumbing" or, "Thank you for calling the call center for John's Plumbing". Everything can be customized to fit your needs, and can be changed at any time. 

 

 

 24/7 Answering Service

Less Ring time, Hold Time, & Down Time

Multiple Message Delivery Options

- Always open

- Full time or overflow services

- Personalized answer phrases and/or recordings

- ALWAYS live, Seattle based operators guarunteed

 

- Modern telephone & computer equipment

- Fail-over power sources

- Hosted telephone redundancies 

- Redundant internet systems

- Staffed appropriately for call volume by time of day 

- Email delivery

- SMS (Text) delivery

- Fax delivery

- Encrypted message delivery

- Secure web portal option for message & page delivery