Nationwide answering & dispatch services 24 hours a day, 7 days a week
Friendly Virtual Receptionists
Our Virtual Receptionists (operators) are friendly, knowledgeable and professional. We do NOT outsource our operators. Your calls will always be answered by our staff members that are trained and employed in-house.
Never Miss Another Call Again!
It doesn't matter what time of day you need our services, we can answer your phones full-time or part-time. Open 24 hours a day / 7 days a week / 365 days a year. We are always open and ready to answer your calls for you.
Superior Customer Service
We want to work as an extension of your business, as if we are actually answering your calls from YOUR office. Get your calls answered FAST, with little or no hold time and with the professionalism you deserve.
We can answer your phones! We have Virtual Receptionists on duty 24/7 answering calls on behalf of businesses just like yours
Cascade Answering Solutions is your one-stop destination for all your live telephone answering needs. We offer professional telephone answering services 24 hours a day, 7 days a week, 365 days a year for businesses and organizations that need extra help on the phones either after hours, or full time. Whether you represent a large medical group that is in need of a contact center to help connect patients with providers, or you are a small business owner who gets more calls than they can handle and are worried about missing that next big sale or potential new client, you came to the right place. Our virtual receptionists are taking calls right now on behalf of other businesses taking messages, paging their on-call staff members, processing orders, scheduling customer appointments, and performing general customer service duties. We want to be an extension of your business, not just an outsourced call center.
Some of our services include:
General Message Taking - Taking messages that are sent to you or your office via email, SMS, Fax, or secure portal
Overflow Services - Having us only answer only the calls that you are unable to answer yourself
Virtual Office - Performing customer service work on behalf of your business and answering your calls professionally and efficiently 24/7
Dispatch Services - Dispatching your staff members using our intelligent dispatching platform
Medical Answering Services - All of our call center agents are fully trained in HIPAA compliance
Appointment Scheduling - Scheduling appointments for your callers using your web-based scheduler or calendar
Call Transferring & Patching - Patching/transfering callers to you or your on-call staff member
Help Desk - Submitting service tickets on behalf of your company or IT department
Order & Reservation Processing - In addition to eCommerce customer service
Types of industries we answer phones for include but are not limited to: Medical providers, carpet cleaning, dental offices, heating & air contractors, plumbing contractors, massage therapy, autobody repair, property management, crawlspace & basement contractors, window cleaning companies, mobile detailing, auto body repair, property management, roofing & fencing contractors, home inspection, and SO much more. Click here to find out more about us.
We will make sure you NEVER miss a call, and we guarantee we will always answer your calls FAST and efficiently.
Give us a call! Toll-Free: 888-996-0427
Or email us at: info@CascadeAnswering.com
Our staff strives to provide above and beyond services to all of our clients by representing your organization or business with integrity and excellent customer service
Our call center services can be tailored to fit your needs. You only pay for the time our staff spends on the phones, nothing else. Some of our customers only use us strictly for overflow and after-hour services, while others have 100% of their calls coming to us. That part is up to you and your needs.