Appointment Setting Service
Cascade Answering Solutions' appointment setting service provides a comprehensive appointment setting service that will make your business run more efficiently and improve the customer experience. Our operators are carefully trained and experienced in appointment scheduling on many different scheduling platforms, so you can be sure that all calls are handled correctly and professionally. We offer our services 24 hours a day, 7 days a week, so no call is missed or overlooked. We can help schedule appointments for all kinds of businesses including medical providers, carpet cleaning companies, dental offices, roofing contractors, and more. We will simply need access to your online-based customer scheduler, in addition to a little background on your scheduling processes (including the do's and don'ts).
Using our appointment-setting call center services comes with several advantages. Our operators will quickly answer all calls with accuracy and professionalism so you don't have to worry about missing any calls or having an inexperienced operator handle them.
On top of the benefits mentioned above, Cascade Answering Solutions offers straightforward pricing options to help you manage costs more effectively. You will only be billed for the time our operators spend on the phone handling your calls; there are no hidden fees or extra charges for using our appointment scheduling feature. Furthermore, we can provide detailed analytics reports upon request which allow you to track performance metrics such as average call time and the number of successful appointments made per month to better understand how our service is helping your business grow.
Lead capture + appointment setting
= zero missed opportunities.
24/7 Lead Capture
Worried about missed opportunities? Let us help. In addition to scheduling appointments we can collect basic information from undecided leads.
After Hour Scheduling
When a potential client gets a voicemail, they move onto the next option. Provide your after hour callers the option of scheduling an appointment with you immediately.
Using your online-based scheduler
Do you currently use an online-based scheduling platform? Great! Just provide us with login credentials along with general scheduling info and we'll handle the rest.
Non-Scheduling Related Messages
We can do a lot more than just scheduling appointments. If someone is calling with a non-scheduling related matter we can send you a message via text, fax, or email.
We can schedule appointments for almost every industry.
Take a look at some of our current clients:
Heating & Air Contractors
Don't see your industry on the list? As long as you have a web-based scheduler, we can help! If you don't have one, we can help you get setup with one.
What if I only need a part-time scheduling service?
You may still want to handle most of your scheduling calls during the day, that's totally fine! The amount of calls you would like us to handle is completely up to you. Of the clients that use our appointment scheduling answering service, some of them forward all of their calls to us, and others only forward the "over-flow" calls to us, which means the phone will ring in your office first, and if no one answers the phone, then will the call be forwarded to our call center. Our operators will field all incoming calls we receive and handle each one appropriately, whether it involves scheduling an appointment, taking a general message, or paging an on-call staff member. We also have clients that use an automated phone tree that will prompt callers to press a specific button for making an appointment, which will then transfer the call to us for scheduling. But again, it's totally up to you!