Intelligent On-Call Dispatching
Cascade Answering Solutions utilizes intelligent cloud based dispatching software to streamline the on-call process for our customers. Once the on-call rotation for the month is uploaded into our system; our call center agents can immediately and efficiently dispatch the correct person with a single click of a button, cutting down on call cost and reducing human error.
Just send us a monthly call schedule and our staff will take care of the rest. If you ever have a sudden change in on-call you can simply email us, call us, submit a help desk ticket, or you can even instantly update the schedule in our system yourself if you wish to be added as an administrative user for your account with us. Once added into the system as an admin user, you will have complete and real-time access to your team’s on-call scheduler and active calls via web & mobile app.
Other intelligent dispatching features include, but are not limited to:
- Customizable contact methods - You decide how your team is notified when they are paged by us, or they can choose their own notification methods if you prefer. You can choose for them to be contacted via phone call, text message, email, or notified using a secure mobile app (available on both IOS & Android devices), OR they can be notified using multiple contact methods simultaneously, it’s totally up to you.
- Optional Advanced Call Escalation - If an on-call team member doesn’t acknowledge a message or call within a predefined time frame; the system will either attempt to reach them again using a different method of contact, or the call will be escalated to a different team member. This will all be determined during the account setup process, and can be changed at any time.
- Encrypted Messaging Via Mobile App - Perfect for doctors and medical practices. Our paging platform is HIPAA and NIST complaint.
- Multiple On-Call Shifts - Do you have multiple team members taking after-hour calls for more than one scenario? Not a problem! Our system can handle as many call schedules and shifts that you may have at any given time.
Please contact a member of our team for more information.