Our Federal Way, Washington answering service is here to help you run your business more efficiently. We offer a straightforward pricing model, 24/7 availability, and an array of services that can transform your current customer service capabilities around the clock.
Some of our core services include detailed message-taking, scheduling appointments, and paging on-call employees. Our team is highly trained and knowledgeable in providing exceptional customer service solutions. With our cutting-edge technology combined with our experience, you can trust that all of your calls will be routed appropriately and answered promptly at our Federal Way call center.
We understand how stressful it can be to manage a business – especially one that requires around-the-clock attention. That’s why the team in our Federal Way Answering Service has dedicated itself to offering high-quality answering services at an affordable rate. Whether you need us part-time for emergency situations or you need us full-time for frontline customer service calls, we are ready to assist you every step of the way. Our commitment to providing top-notch services has earned us a reputation as one of Federal Way's premier phone answering service providers. Contact us today for further information about our rates and services!
Transparent pricing &
24/7 customer service.
The pricing for services at our 24/7 answering service in Federal Way is simple and transparent. We only bill you for the time our operators spend on the phone. Nothing more, nothing less. There are no holiday fees, no telco fees, no HIPAA fees, or any fees of any kind. We also don't charge sales tax since we are a service-based business that does not sell tangible products. And did we mention that we offer price matching?! That's right! Our rates are already extremely low for the industry, but we are willing to go even lower if you can find another answering service with better rates.
In addition to flexible and affordable rates, we also offer around-the-clock customer service via phone and email. Whenever you need to make a change to your account, ask a question about a call, or anything at all, we're always here for you at our Federal Way Answering Service.
We love providing great service to our neighbors in the Pacific Northwest.
One of the many advantages of using a local answering service when compared to large out-of-state call centers is that we can actually pronounce Washington cities like Sequim and Steilacoom! Your callers will definitely appreciate that. (:
The most flexible answering service in Washington.
The operators in our Federal Way, WA call center will ask your callers a specific set of questions, and then send it to you for a call back. Message sending options are email, text, fax, or online portal. You can even do multiple sending options!
Do you have employees that work out in the field, or that are on-call after hours? We can dispatch (or page) your on-call employees using our intelligent dispatching platform. Just send your monthly on-call schedule, and we will route qualifying calls accordingly.
We can transfer (or patch) specific calls to specific people when necessary. For example, our Federal Way telephone answering service can act as a daytime switchboard, by transferring calls to various departments, and filtering out the calls you don't want.
That's right! We can schedule your caller's appointments for you, letting your staff concentrate on other tasks. Simply provide us access to your online based scheduling system, provide basic info (the do's and don'ts), and we'll handle the rest!
Does your business in Federal Way get a bunch of spam and marketing calls? We can filter out these calls for you. These types of calls are generally a lot shorter than legitimate customer service calls, so the cost for these types of calls will be pennies on the dollar.
We're happy to answer questions! When your callers call in to our Federal Way Answering Service to ask a basic question about office hours, office contact info such as email or fax numbers, general questions, we can help! We won't take a message or transfer calls like this if it's something we can help with.
Using an answering service vs.
hiring a new employee.
Using an answering service is typically far more affordable than hiring a new employee because it eliminates many costs associated with traditional hiring. When you hire a new employee, you typically have to pay for recruiting and hiring expenses, including advertising, interviewing, background checks, and other administrative costs. You may also need to provide benefits such as health insurance, paid time off, and retirement contributions.
When using an answering service, you pay only for the services provided and do not have to worry about any additional overhead costs. Answering services can also offer more flexibility in terms of coverage and can be customized to meet your specific needs, allowing you to scale up or down as needed. In a nutshell, using an answering service can help you save on staffing costs while still providing quality service to your customers.
The average hourly cost
for a Customer Service Representative in Federal Way, Washington is $17.50 per hour, or $61,139 per year for an employee working 40 hours a week.
When using an answering service, you get a TEAM of trained operators for less than $0.45 per hour on average for 24/7 coverage. Our answering service in particular can be as low as $0.13 per hour depending on your call volume.
Check out a few of the other Washington cities that trust Cascade Answering Solutions with their phone calls: Auburn, Bellevue, Bellingham, Bremerton, Everett, Federal Way, Forks, Hoquiam, Kennewick, Kent, Kirkland, Marysville, Mount Vernon, Ocean Shores, Olympia, Port Angeles, Puyallup, Pullman, Renton, Seattle, Spokane, Tacoma, Vancouver, Walla Walla, Wenatchee, Yakima
We also proudly provide service to the following zip codes in Washington: 99301, 98052, 98012, 98682, 98208, 99208, 98391, 98115, 98034, 98270, 98103, 98387, 99336, 98023, 98258, 98632, 98092, 98003, 98133, 98225, 98661, 98105, 98118, 98042, 98501, 98902, 98837, 98226, 98223, 98801, 99205, 98125, 98374, 99362, 98204, 98058, 99206, 98503, 98087, 98122