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Springfield Answering Service

24/7 Answering & Dispatch Services

An Off-Site Extension of Your Business: CAS's Springfield Answering Service

Welcome to Cascade Answering Solutions, your trusted Springfield Answering Service specializing in delivering top-notch communication solutions tailored to meet the unique needs of local businesses in the Springfield area and beyond. Our team of dedicated virtual receptionists is committed to enhancing your business operations, ensuring you never miss a call, whether you're a small local business or a growing corporation. As the go-to Springfield, MA Answering Service, we go beyond being a mere call center – we are a reliable off-site extension of your business, striving to enhance your customer experience and contribute to your business's success.


In the dynamic business landscape of Massachusetts, our Springfield Call Center stands out with its powerful and scalable communication technology, complemented by highly trained operators. Our commitment extends beyond just answering calls; we aim to turn each interaction into an opportunity for your business to thrive. 


Experience the excellence of our Answering Service in Springfield, Massachusetts, and let Cascade Answering Solutions be the catalyst that elevates your customer interactions to the next level. With a focus on delivering exceptional service, we are dedicated to optimizing your customer service and becoming a seamless part of your business operations. Choose Cascade Answering Solutions for a trusted partner in ensuring your communication needs are met with professionalism and reliability.

No Contracts
Our answering service does not require contracts
Open 24/7
Our answering service is open 24/7
U.S. Based
Our answering service is US Based
Friendly Operators
Our live telephone call center operators are friendly and helpful_edited.png
Affordable Rates

Our Springfield Call Center Provides a Range of Flexible and Personalized Call Management Solutions

Our comprehensive suite of services includes professional message-taking, with the flexibility to receive messages through text, email, fax, or our user-friendly online portal. We prioritize efficiency and accuracy, delivering messages promptly to keep you informed and in control. Whether you're in a meeting, out of the office, or simply need a reliable point of contact, our expert team is here to manage your communications with precision and care.


In addition to general message-taking, CAS's Springfield Answering Service offers specialized on-call paging and dispatching services. We understand that urgent situations require immediate attention, and our team is equipped to handle emergency dispatches with speed and accuracy, ensuring that crucial information reaches the right parties promptly.


We also offer appointment scheduling services. Let us take care of organizing your calendar, managing appointments, and providing timely reminders, allowing you to focus on your core business activities without the hassle of scheduling logistics.

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Industries We Serve at Our Springfield, MA Answering Service

If you don't see your industry listed, that's not a problem! Our virtual receptionists at Cascade Answering Solutions have experience answering calls for a wide variety of businesses. Contact us today to get more information!

Using an Answering Service vs.
Hiring a New Employee

Using an answering service is typically far more affordable than hiring a new employee because it eliminates many costs associated with traditional hiring. When you hire a new employee, you typically have to pay for recruiting and hiring expenses, including advertising, interviewing, background checks, and other administrative costs. You may also need to provide benefits such as health insurance, paid time off, and retirement contributions.

 

When using an answering service, you pay only for the services provided and do not have to worry about any additional overhead costs. Answering services can also offer more flexibility in terms of coverage and can be customized to meet your specific needs, allowing you to scale up or down as needed. In a nutshell, using an answering service can help you save on staffing costs while still providing quality service to your customers.

Cost Comparison:

In-House Employee

The average wage (before payroll taxes) for a receptionist in Springfield, Massachusetts is $17.83 per hour, or $54,158 per year for an employee working 40 hours a week.

* Source:

Answering Service

When using an answering service, you get a TEAM of trained operators for less than $0.45 per hour on average for 24/7 coverage. Depending on call volume, our service can be as low as $0.13 per hour.  

If you are looking for a capable answering service in Springfield, you've come to the right place. We also serve several other cities in Massachusetts, explore a handful of them in the list provided below.

Massachusetts Answering Service

Springfield Zip Codes: 01103, 01104, 01105, 01107, 01108, 01109, 01118, 01119, 01128, 01129, 01144, 01151

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