We are Cascade Answering Solutions, your trusted Santa Fe Answering Service provider. Our mission is to help local businesses in Santa Fe, NM stay connected with their customers, even when they can't be there to answer the phone themselves. As a Live Telephone Answering Service, we understand the importance of having a professional and friendly voice representing your business. Our operators are trained to handle calls with the same level of care and expertise that you would offer, ensuring that every call is answered promptly and efficiently. Whether you're out of the office, in a meeting, or just swamped with work, we've got you covered.
We believe that an Answering Service in Santa Fe, New Mexico should be more than just a message taking service. That's why we offer a range of customizable options that can be tailored to meet the specific needs of your business. Whether you need us to handle call routing and appointment scheduling, provide detailed information about your products and services, or assist with customer service, we're here to help.
Straightforward pricing &
stellar customer service.
At Cascade Answering Solutions, we're committed to delivering the highest level of customer service. Our team of experienced operators work closely with each of our clients to understand their unique needs and develop a customized solution that fits their business. Whether you're a small startup or a large corporation, we have the resources and expertise to support your growth and success.
In today's fast-paced business environment, it's more important than ever to have a dependable Santa Fe Answering Service that you can count on. At Cascade Answering Solutions, we're proud to be that service for businesses in Santa Fe, New Mexico and beyond. And we're also proud to offer the lowest rates in the industry - at less than a dollar per minute, you'll be hard-pressed to find a more affordable answering service!
Contact us today to learn more about how we can help your business stay connected and succeed.
See a few of the industries
that we answer calls for.
If you don't see your industry listed, not a problem! We can help most industries with their phone calls, check out our Live Answering Service page. Reach out or click the button below for more info.
The operators in our Santa Fe, NM call center will ask your callers a specific set of questions, and then send it to you for a call back. Message sending options are email, text, fax, or online portal. You can even do multiple sending options!
Do you have employees that work out in the field, or that are on-call after hours? We can dispatch (or page) your on-call employees using our intelligent dispatching platform. Just send your monthly on-call schedule, and we will route qualifying calls accordingly.
We can transfer (or patch) specific calls to specific people when necessary. For example, our Santa Fe telephone answering service can act as a daytime switchboard, by transferring calls to various departments, and filtering out the calls you don't want.
That's right! We can schedule your caller's appointments for you, letting your staff concentrate on other tasks. Simply provide us access to your online based scheduling system, provide basic info (the do's and don'ts), and we'll handle the rest!
Does your business in Santa Fe get a bunch of spam and marketing calls? We can filter out these calls for you. These types of calls are generally a lot shorter than legitimate customer service calls, so the cost for these types of calls will be pennies on the dollar.
When your callers call in to our Santa Fe Answering Service to ask a basic question about office hours, office contact info such as email or fax numbers, general questions, we can help! We won't take a message or transfer calls like this if it's something we can help with.
Using an answering service vs.
hiring a new employee.
Using an answering service is typically far more affordable than hiring a new employee because it eliminates many costs associated with traditional hiring. When you hire a new employee, you typically have to pay for recruiting and hiring expenses, including advertising, interviewing, background checks, and other administrative costs. You may also need to provide benefits such as health insurance, paid time off, and retirement contributions.
When using an answering service, you pay only for the services provided and do not have to worry about any additional overhead costs. Answering services can also offer more flexibility in terms of coverage and can be customized to meet your specific needs, allowing you to scale up or down as needed. In a nutshell, using an answering service can help you save on staffing costs while still providing quality service to your customers.
The average hourly cost
for a Customer Service Representative in Santa Fe, New Mexico is $15.74 per hour, or $32,739 per year for an employee working 40 hours a week.
When using an answering service, you get a TEAM of trained operators for less than $0.45 per hour on average for 24/7 coverage. Our answering service in particular can be as low as $0.13 per hour depending on your call volume.
Check out a few other Southwestern US cities that trust Cascade Answering Solutions with their: phone calls: Albuquerque, Chandler, Cheyenne, Flagstaff, Henderson, Holbrook, Kingston, Lake Havasu, Las Cruces, Las Vegas, Phoenix, Provo, Reno, Rio Rancho, Salt Lake City, Santa Fe, Show Low, Spring Valley, Sunrise Manor, Tempe, Tucson, West Jordan, West Valley City, Yuma
We also provide services to the following zip codes in Arizona, Utah, New Mexico, Wyoming, and Nevada: 85142, 85225, 85364, 85326, 85032, 85301, 85204, 85281, 85383, 85308, 85041, 85033, 85008, 85345, 85706, 87121, 87114, 87120, 87111, 87124, 87105, 87507, 87401, 87144, 88101, 84043, 84015, 84096, 84404, 84041, 84074, 84003, 84120, 84119, 84081, 89108, 89031, 89110, 89121, 89115, 89148, 89123, 89052, 89147, 89129, 82001, 82009, 82901, 82601, 82604